What does TGT Global do?

TGT Global helps businesses build dedicated offshore teams in the Philippines and Sri Lanka by handling hiring, onboarding, and staff management.

How does TGT Global ensure data security?

We take security matters seriously and follow best practices and ISO-certified standards to protect data.

Do offshore team members sign confidentiality agreements?

Yes. All staff sign an NDA and privacy agreement to protect confidential information.

How do we communicate with offshore staff?

You can collaborate directly through platforms such as Slack, Jira, Microsoft Teams, or email.

How does onboarding work?

TGT Global helps you develop an onboarding and training plan for new staff.

How quickly can a team member start working?

New staff are generally ready to start within 6 to 8 weeks after signing the agreement and paying the onboarding fee.

Get Started With A Custom Savings Report

How we work

Build your offshore team the simple way

TGT Global connects you with the right talent in the Philippines and Sri Lanka, streamlines collaboration, and delivers results that scale with your business — all through a simple 3-step process.

Office-First Model

Reliable infrastructure, secure IT, and dedicated workspaces for your team.

ISO 27001 Accredited

Enterprise-grade security

24/7 Operations

Shifts to match your timezone

Philippines & Sri Lanka

5 managed offices

14 Years’ Offshore Experience

300+ businesses served

The offshoring process

How we simplify offshoring

Offshoring doesn’t have to be complicated. At TGT Global, we make it simple, clear, and designed around you. Here’s how we work with you, step by step.

”

TGT provided useful guidance through the process of hiring offshore resources, and they ultimately provided applicants with the necessary skills.

Katrina Spinazzola Owner, KRS Consulting Group

DISCOVERY & CONSULTATION

We get to know you

Before we do anything, we get to understand you and your business. What are your biggest challenges right now? What kind of team do you need? What’s unique about how you work and your company culture?

We take the time to listen, ask the right questions, and really get a sense of what success looks like for you
We recommend how to get started – how to put your toe in the water and prove the model
We work through the cost savings you’re likely to achieve
Our consultants have helped hundreds of partners with this process

RECRUITMENT & SELECTION

We'll find your people

Once we understand your needs, our focus is on finding the right people for the right roles. Whether it’s customer service, IT support, finance, marketing, or operations, we make sure every person we recommend has the skills, mindset, and attitude to thrive in your business.

We provide multiple, vetted candidates and brief them on your business
When you interview them, your time isn’t going to be wasted
We handle the whole recruitment process – sourcing, interviews, background checks, medicals
You focus on running your business, knowing your team is ready to perform

ONGOING SUPPORT & ENGAGEMENT

We make it work

So many offshoring businesses focus on recruiting you a team member and that’s where things tail off. TGT is different. We are all about employee engagement, on your behalf. It’s why we have huge retention rates.

We are your eyes, ears, and feet on the ground to support your team
We liaise with you regularly to manage performance
Through our Academy and ViTAL programmes, we keep your team motivated and trained
Through our Channel Program, we keep you up to date with the latest offshoring techniques and trends

100%

Office-first

The TGT Difference

TGT is office first

Whilst we will always encourage flexibility, TGT is Office First, which means our recommendation is to have your offshore employees working in our carefully managed premises, whether in the Philippines or Sri Lanka.

Why? Because we can offer reliable internet, power, infrastructure, and welfare as well as food and drink through the day or night. Working in a welcoming, well-equipped office space, as opposed to a home environment with potential interruptions and unpredictable power and connectivity, will ensure you get the best from your team.

Happy employees, happy customers.

Reliable Internet & Power

Corporate-grade redundant internet and backup power ensure zero downtime.

Dedicated Workstation

Modern desktop or laptop, dual 24" screens, headset, keyboard, and mouse.

Secure IT Infrastructure

World-class secured network with enterprise-grade security protocols.

Biometric Access

Secure office entry with biometric IDs for all team members.

Food & Drink Throughout

Pantry access with meals and refreshments available day or night.

Meeting & Training Rooms

Priority access to meeting, board, and training room facilities.

Onboarding

Ready to contribute from day one

Once the team is selected, we handle the full onboarding process so your new offshore staff are trained, briefed, and ready to deliver results immediately.

Fully Onboarded

Once the team is selected, we make sure they're fully onboarded — trained on your systems, briefed on your expectations, and ready to start contributing right away.

Dedicated Operations Manager

You’ll be provided with a dedicated TGT operations manager to oversee your team and ensure everything runs smoothly from day one.

Ongoing Support & Training

Your team gets all the ongoing support and training they need to become a valued employee for your business. Your team is then your team, to manage day to day.

Team satisfaction

High

Our team members experience a positive, engaging, and supportive workplace.

Satisfaction scores from our team

4.7/5

SEEK JobStreet Rating

4.7/5

Work–Life Balance

4.6/5

Benefits & Perks

4.6/5

Working Environment

4.6/5

Management Support

4.5/5

Career Development

Ongoing support

We make it work, long after day one

So many offshoring businesses focus on recruiting a team member and that’s where things tail off. TGT is different. We are all about employee engagement, on your behalf. It’s why we have huge retention rates.

TGT Training Academy

Upskilling and educating

Through learning, development, coaching, and clear career paths, we help your team level up. We work closely with you to map out opportunities for your staff, so they grow with your business, not away from it.

ViTAL Program

Our employee engagement program

Hiring the right people is one thing. Retaining them is another. We built ViTAL (Vitality, Incentive, Together, Accomplish, Loyalty) to make sure your people feel valued every day. From wellness programs to fun team activities, it’s all about showing your team they matter.

Channel Partner Program

Our partner engagement program

Offshoring fails when partners aren’t engaged. Our job is to ensure that never happens. We provide regular reviews, salary benchmarks, and advice on managing your team across cultures and timezones. We’re really good at this — we’ve done it a lot.

Pricing

Three services to fit your journey

All businesses have a different appetite for offshoring — we like to provide options. Billing available in multiple local currencies.

Employer of Record

$290/month

EOR administration only

Setup Fee: $625

Employer of Record administration
Payroll & government benefits
Staff replacement (1 per term)
Home-based setup
Monthly operational catch-up
ViTAL Lite engagement

Get Started

Home First

$800/month

TGT fee shown — salary additional

Setup Fee: $1,250

Everything in EOR, plus:
Dedicated desk (max 3 days/week)
Weekly operational catch-ups
Performance management & KPIs
Training management
ViTAL Standard engagement
Unlimited staff replacement

Get Started

Recommended

Office First

$850/month

TGT fee shown — salary additional

Setup Fee: $1,250

Everything in Home First, plus:
Dedicated desk in managed office
Full desktop + dual 24" screens
Corporate redundant internet
Backup power & CCTV security
Daily operational catch-ups
Priority meeting room access
Pantry meal access
ViTAL Premium engagement

Get Started

Solution Features	Employer of Record	Home First	Office First
Operations
On Boarding
Company Onboarding for Staff	✓	✓	✓
Performance Management & Scheduling (KPI Setting)	-	✓	✓
Bi-Annual Performance Review	-	✓	-
Quarterly Performance Review	-	-	✓
Salary Advice and Guidance	-	-	✓
Adherence & Reporting
Time and Attendance Report	Monthly	Weekly	Daily
Attendance Management	-	Daily	Daily
Operational Catch Up Meetings	-	Fortnightly	Weekly
Leave Management	✓	✓	✓
Performance & Training Management
Training Management	-	-	✓
Culture Training	-	✓	✓
Performance Tools Management (PIP, etc)	-	✓	✓
Leadership Peer Groups	-	✓	✓
Training Plan Management	-	✓	✓
External Certification Scheduling & Management	-	-	✓
Performance Overview (relating to Corrective Action)	✓	✓	✓
Work Activity
Monitoring their Productivity / Goal Setting	-	✓	✓
Mini Staff Work Engagement (People Management)	Monthly	Weekly	Daily
Incentive / Reward Management	-	When in office	✓
Facility, Infrastructure and Equipment
Workstation
Full Desktop: Intel i5, 16GB, SSD, Win 10/11, Headset, KB, Mouse & Dual 24" Screen	-	-	✓
Laptop: Intel i5, 16GB, SSD, Win 10/11, Headset & 24" Screen	-	✓	-
Desk - Hot Desk	Option	-	-
Desk - Dedicated	-	Max 3 days a week	✓
Internet Access
User Supplied Internet (Cost to Employee)	✓	✓	-
Corporate Internet (Redundant)	-	When in office	✓
Backup Power
Backup Power to Office	-	When in office	✓
Security
Secure Internet	-	When in office	✓
CCTV	-	When in office	✓
Staff Background Check	✓	✓	✓
Meeting, Board & Training Room Access
Priority and Free	-	-	✓
Limited	-	✓	-
Booking Fee	✓	-	-
HR Services
Recruitment
Staff Replacement	-	1 Per Contract Term^{^}	Unlimited
Staff Recruitment (Sourcing, Evaluation, Endorsement)	Recruitment Fee	✓	✓
Custom Recruitment Program (Specialised Testing, etc)	Test Fee	Test Fee	✓
Employee Engagement	ViTAL - Lite	ViTAL - Standard	ViTAL - Premium
*ViTAL is an optional service and is not included in the standard monthly seat fee.
Mid-Year & End of Year Events	✓	✓	✓
Access to Virtual Events (Townhall Access, Webinars)	✓	✓	✓
Employee Office Events	-	When in Office	✓
Corrective Action (Disciplinary Documentation & Compliance)	✓	✓	✓
Employee Guidance / Cultural Liaison (Focus Group Discussion / Check-in / 1 on 1)	-	✓	✓
Pantry Meal Access	-	When in Office	✓
Health and Wellbeing
Benefit Claims & Management	-	✓	✓
Access to Medical Team (Checking of Medical Certs, Employee Care Management)	-	✓	✓
Access to TGT Medical Clinic	-	When in Office	✓
Staff Access to HMO and Life Insurance	✓	✓	✓
Financial Service
Payroll
Salary & Bonus Payments	In Advance	Credit	Credit
Government Benefit & Statutory Payments	In Advance	Credit	Credit
Government Advice & Administration	✓	✓	✓
Partner Program
Partner Program
Partner Training Events	Option	Partner Level	Partner Level
Mid Year and Christmas Parties	Option	Partner Level	Partner Level
Monthly Newsletter	✓	✓	✓
Procurement Fee for Items for Offshore Team	20%	15%	10%
Miscellaneous
Other
Professional Work Environment	-	-	✓
IT Support Services	-	Limited^~	✓
Travel and Booking Assistance	-	✓	✓
Temporary Seat for Staff When Visiting Team	-	Limited^~	✓
12 Month Contract Term	✓	✓	✓
Option: 24 Month Contract Term	$290	$700	$750
Setup Fee	625	1,250	1,250

Think offshoring with TGT might be too good to be true?

We get it. Many business owners feel the same way before talking to us. That’s why Allan and Matt are here to make the process simple, with a custom savings report comparing your current staffing costs with TGT’s offshore staffing solutions.

No guesswork. Just clear numbers based on your business, so you can see what you could save. Why not put us to the test?

FAQ

Frequently asked questions

Got questions about how offshoring works with TGT Global?

We’ve answered the most common ones below.

TGT Global supports technical, operational, and support roles including IT support, finance, administration, customer service, sales, marketing, and back-office professionals. Most roles that can be performed remotely from a computer can be supported.

Yes. Offshore team members are hired directly and work exclusively for your company. You manage their day-to-day activities, KPIs, targets, and training while TGT Global handles HR and administrative support.

You will receive two invoices each month: a fixed fee invoiced in advance and a variable fee invoiced in arrears. This ensures transparent, predictable billing for offshore staff.

Yes. Clients typically save 40 to 70 percent compared to onshore hiring while maintaining high quality and productivity.

No. Pricing is fully transparent and includes staff salary, employment benefits, and our service fee, with no hidden charges.

TGT Global guides you through a structured three-step hiring process to ensure the right fit for your team.

Step 1: Define requirements, develop the job description, source candidates, and perform initial screening.
Step 2: Conduct interviews, competence assessments, create a shortlist, and complete final selections.
Step 3: Perform background checks, schedule medical exams, issue job offers, and onboard new team members.

Throughout the process, you retain full control, choosing who to hire and approving key employment details like salary and start date.

Most roles are filled within 6 to 8 weeks, depending on role complexity and seniority.

Yes. You make the final hiring decision after interviewing shortlisted candidates.

We take security matters seriously. With over 30 years in IT, TGT Global combines industry best practices with our experience to build a safe and secure infrastructure. We use the latest technology and strict operational procedures to mitigate current and emerging cyber threats. As part of our commitment, we are fully accredited with ISO 27001K and adhere to its international high standards.

Yes. As part of their employment contract, all staff sign an NDA and privacy agreement. This ensures that any confidential information they access cannot be shared, even with TGT management.

Absolutely. We adapt to your internal security standards, tools, and compliance frameworks.

You manage daily tasks and priorities, while TGT Global handles HR, payroll, compliance, and performance oversight.

Our offices operate 24/7, and we can schedule shifts to suit your preferred time zone. Note that shifts between 10 PM and 6 AM Philippine local time include a 10% night shift differential.

Your team can collaborate directly through existing platforms such as Slack, Jira, Microsoft Teams, or email. Including offshore staff in daily, weekly, or monthly meetings helps integrate them seamlessly as an extension of your internal team.

You will oversee their day-to-day activities, while a TGT Operations Manager co-manages performance by establishing KPIs and ensuring the staff member remains on track. They also collaborate with you to address training needs or, if necessary, support performance or disciplinary processes.

Yes. Our model allows you to scale resources based on business needs with flexible notice periods.

Staff complete a six-month probation period, and throughout this time and beyond you’ll have the support of an Operations Manager who helps set KPIs and ensures the staff member stays on track. They also assist with training or disciplinary steps if needed. If a team member isn’t the right fit, we immediately begin the replacement process at no extra cost. We encourage taking time upfront to select the right person, as this builds a stronger long-term fit.

When you first onboard your staff, we work with you to develop a timeline and training plan. This plan becomes the basis for future onboarding. We also explore ways to make training more efficient by leveraging existing senior team members already in place.

Once the Client Service Agreement is signed and the one-time onboarding fee is paid, new staff are generally ready to start within 6 to 8 weeks. The timeline may vary depending on the candidate’s availability or notice period with their current employer.

Yes. Team members fully integrate into your systems, workflows, and reporting structures.

Still have questions? Get in touch with our team and we’ll be happy to help.