Called “Queen City of the South,” Cebu City has long been known for its beaches and the Sinulog festival, but for TGT Global, it’s also home to growth and opportunity.
Our newest office sits on the 14th floor overlooking the city, and is a full floor designed to bring offshore teams and global businesses closer together. What makes this place special is not the space itself, but the people who fill it.
Cebu City: A place that feels like home
To understand the background behind this new office, we’d like you to hear from the people leading our teams there.
One of our TGT Cebu Operations Managers, Billy De Vera, shared, “I lived in Manila most of my life, but when I moved here six years ago, I told my wife, This is it. This is home.”
Billy’s words echo what many feel about Cebu City, a balance of warmth, calm, and ambition. It’s a place where talent thrives and where businesses can grow confidently with the right support.
Where great work happens with the best people
Walking through the new Cebu office, you’ll see rows of ready-to-go workstations with dual monitors, full setups, and secure systems. What makes this space stand out isn’t the technology, but the purpose behind it.
“Our goal was to build ahead of the curve,” says Mark Copeman, TGT’s Non-executive Director, who led the tour. “Offshoring is changing fast, and we’re investing now to make sure our partners are ready for what’s next.”
From client-dedicated zones to open work areas ready for new teams, the Cebu site reflects how we see offshoring as a long-term partnership, not just a cost-saving move.
Work with talent that speaks your language
English fluency in Cebu isn’t an added skill, but second nature. “English is taught from the age of three,” Mark explains. “It’s the second language on the island.”
Billy adds, “Our people don’t just speak English, they understand it. They adapt to culture and tone. When our staff works with clients from the US, Australia, or Europe, they don’t just follow instructions; they connect.”
That connection builds confidence. It’s why Cebu has become a hub for customer service, marketing, and back-office roles, where communication and empathy go hand in hand.
Values that make the difference in every partnership
Ask Billy about what keeps teams motivated, and he’ll point to TGT’s five values. “They guide everything we do,” he says. “We make sure everyone knows them because that’s how we drive success for our clients.”
At TGT, performance is not about micromanagement, but trust.
“In my past BPO jobs, if you were one minute late from lunch, you got penalized,” Billy recalls. “Here, we treat people maturely. We trust them to manage their time, and they repay that trust with great work.”
This maturity-based culture enhances morale and drives better results through consistently engaged, empowered teams.
Delivering excellence through every shift
Many think the graveyard shift is tough. For Billy, it’s part of what makes Cebu’s teams unique.
“Working nights is fun,” he says. “There’s no traffic, it’s cooler, and we’ve built a real camaraderie. We check in on our staff often, celebrate their wins, and treat them like family.”
That sense of belonging shows up in everything we do, from team recognition programs to shared meals and wellness support. In every shift, the Cebu office buzzes with connection and care.
A company that puts people first
Cebu City’s teams enjoy clear, tangible benefits that reflect TGT’s people-first approach, from competitive salaries and performance bonuses to comprehensive health coverage through Intellicare.
Timely and dependable pay is a key part of that approach. “Not only are we paid on time,” Billy shares, “sometimes we’re paid early. That matters, especially when you have family and bills. It shows the company values your life outside of work.”
This mix of trust and care turns TGT’s Cebu office into a space where people grow, contribute, and thrive.
Think differently and grow confidently with TGT
Cebu City reminds us that offshoring isn’t about cutting costs, it’s about building capability and creating opportunity.
“If you’re struggling to hire locally, maybe it’s time to think differently?” Mark added.
At TGT, we make that shift simple. From talent sourcing to setup, we guide every step of the process so that our partners can grow with confidence.
Our Cebu office is proof of that promise, a place built for connection, trust, and lasting success.
