For many companies, offshoring starts with a simple goal. They want to expand their team without being limited by local hiring. However, real value often appears once the partnership begins.
For Nelson Sigar, Chief Operations Officer of Sensible Business Solutions, offshoring was never just about adding more staff. It was about building capability and creating a reliable extension of their business.
Through their partnership with TGT Global, they were able to grow their team, strengthen support for their clients, and build a model that continues to scale.
“The resources available within TGT will help any company whether they’re based in Australia, whether they’re based in the US, or any other part of the world. We know with confidence that they can get that support.”
Watch the video above to hear from Nelson. His testimonial explains how offshoring with TGT Global helped their team grow, improve support, and scale confidently.
Key takeaways
Nelson’s experience highlights several lessons for businesses exploring offshoring.
Below are some of the lessons in their successful journey with TGT:
- Integrating offshore staff into daily operations helps build stronger collaboration, trust, and long-term capability.
- Access to the right people and resources ensures teams can solve problems quickly and keep operations running smoothly.
- With reliable support and skilled talent, companies can expand their teams and unlock sustainable growth.
Offshoring works best when teams are fully integrated
Many businesses still approach offshoring with the wrong mindset. They view it as short-term staffing or simply a way to reduce costs.
Nelson believes that perspective limits the potential of offshore teams, but at Sensible, they take a different approach, treating their offshore team as a core part of the business, rather than a support function.
“People just see offshoring as human capital. It’s like churn and burn resourcing. Whereas we see offshore resources as just another office in another country.”
This approach changes how offshore teams are integrated into the company. Instead of operating as a separate support function, the offshore team becomes part of daily operations.
When teams work this way, collaboration improves and the business gains a stronger operational foundation.
Strong offshore partnerships provide great operational support
Running an IT and MSP business requires constant collaboration. Teams need to communicate across roles, solve problems quickly and adapt to new demands from clients.
For Nelson and his team, one of the most valuable offshoring benefits of working with TGT Global has been the level of support available across the organization.
“In terms of the number of people you can engage and get support from and talk to, there’s always somebody who’s going to help you find somebody else to get what you need. There’s no shortage of help.”
That support structure matters. When offshore teams become part of the business, companies need to know that help is always available when challenges arise.
The ability to connect with the right people quickly makes a significant difference in day-to-day operations.
Investing in offshore teams leads to stronger results
Nelson also highlights that successful offshoring requires commitment from the business itself. Companies that treat offshore teams as secondary resources often miss the real value.
Instead, they encourage businesses to invest time and effort into building those teams.
“You have to treat that office the same as you would if they were an onshore employee. You have to invest your time in it.”
When offshore staff is included in the same systems, conversations and processes as local employees, the results can be powerful.
The team becomes more aligned with the company’s goals, and collaboration becomes much easier.
The right offshore partner can help businesses scale
For Sensible, the impact of their offshore partnership has been clear. As their offshore team expanded, they were able to support more work, improve efficiency, and continue growing their operations. Nelson describes the results in simple terms.
“The growth is just massive.”
That success has also led them to recommend partnerships to other businesses within their professional network.
Their leadership regularly connects with peer groups across the United States and other regions. When offshoring becomes part of the conversation, Nelson says their advice is consistent.
“If you’re looking for resources offshore, TGT is your go-to.”
Those recommendations have already led to new partnerships and successful team placements for other companies.
Offshoring through TGT Global supports businesses worldwide
One of the most important insights from Nelson’s experience is that the offshoring benefits are not limited by location.
Businesses across Australia, the United States, and other regions face the same challenge. They need skilled professionals who can support growth without slowing down operations.
For Sensible, working with TGT Global created a model that helps them meet that challenge.
Their offshore team is not simply a group of remote staff. It is a reliable extension of their organization that supports long-term growth. That is why they continue to recommend the partnership.
Scale your business smarter with TGT Global now!
Book a discovery call with us today to explore how we can create an offshore solution that fits your business goals.
