When Chris Miller, Vice President of Technology and Services at Pacific Office Automation (POA), first learned about offshoring, finding an offshore partner was not something his company was actively considering.
Based in Portland, Oregon, POA is one of the largest office technology providers in the United States. Like many growing businesses, they were focused on finding the right people, maintaining high standards, and supporting long-term growth. Offshoring was not initially part of the plan.
“We didn’t really think that we were going to offshore or even entertain this,” Chris shared.
That changed after a chance conversation at a business conference with one of TGT’s founders, Darren Bell. And now, POA’s journey adds to the growing list of offshore success stories showing how the right partner can help businesses scale with confidence, clarity, and long-term impact.
Key takeaways
Chris’s experience highlights what businesses gain when they find the right offshoring partner.
- Trust is built through transparency. Clear communication and a structured process gave POA confidence from day one.
- Culture matters as much as skill. Finding team members who align with company values helped create long-term success.
- Security cannot be an afterthought. TGT’s security standards and compliance measures met POA’s strict requirements.
From curiosity to confidence
Chris first met the TGT team while attending a conference. What began as a casual conversation quickly turned into a deeper discussion about how offshoring could help support business growth.
“The more that I heard about TGT and how they operated, the more I was interested.”
Rather than making a decision based on a sales pitch, POA wanted to see things firsthand. The team traveled to the Philippines to visit TGT’s facilities and learn more about the operation.
The experience left a lasting impression.
“Their facility, the way that they run it, the way that their employees talked about their employer, TGT, and then really talking to the other companies that utilized TGT, it ended up being a no-brainer for us.”
For Chris, seeing the culture in action and hearing directly from both employees and clients provided the confidence they needed to move forward.
A process built on communication
One of the factors that stood out most during the onboarding process was TGT’s commitment to communication.
“They have everything laid out. Their communication style is impeccable.”
From initial discussions through onboarding, POA felt informed and supported at every stage. Chris appreciated that TGT took the time to understand their business, goals, and hiring needs before recommending solutions.
“They walk you through what to expect, how it’s going to work. They communicate through the entire process.”
This level of transparency helped remove uncertainty and made the transition into offshoring much smoother than expected.
Why culture became the deciding factor
While skills and experience were important, Chris believes many providers overlook the culture, which is a critical piece of the hiring process.
“And here’s something that nobody else talked about. What is your culture?”
For POA, culture was not a secondary consideration. It is a key factor in building strong teams and long-term success.
Chris described it as a “three-legged stool,” with culture serving as one of its most important foundations.
Rather than simply filling positions, TGT focuses on finding people who align with POA’s values, work style, and team dynamics. This approach helps ensure that offshore employees became true extensions of the business.
“The fact that they truly are our employees, with them kind of co-managing but providing a great work environment, it just ended up being a really, really good fit.”
At TGT Global, cultural alignment remains a core part of our recruitment process because successful partnerships depend on more than matching skills to job descriptions.
Meeting high standards for security and compliance
As a technology-focused organization, POA made security a major consideration.
“Security nowadays was a very big concern.”
Before moving forward, Chris and his team carefully evaluated whether an offshore setup could meet the regulatory and compliance standards required by their business.
They found confidence in TGT’s security framework and the leadership team’s approach.
“They checked all of our boxes off to meet all the regulatory compliance that we need.”
By combining strong security practices with transparent processes, TGT was able to address one of the most common concerns businesses face when exploring offshoring.
Creating opportunities for growth
Today, Chris sees offshoring as more than a staffing solution. He views it as a strategic opportunity for businesses struggling to find skilled staff.
“I think that anybody who is facing staffing challenges or having difficulty finding good-quality candidates is probably doing an injustice to their company by not at least exploring the opportunities with TGT.”
For POA, the partnership has helped create a strong foundation for future growth while maintaining the quality, culture, and standards that matter most to the business.
The experience has been so positive that Chris sees TGT as a long-term partner.
“With our experience with TGT, I couldn’t recommend it highly enough. The experience has been really good, and I’m looking forward to growing our business with TGT for many years to come.”
A partnership developed for long-term success
Chris’s story demonstrates that successful offshoring starts with finding the right partner. Through strong communication, culture-focused recruitment, robust security measures, and a commitment to long-term growth, TGT helped Pacific Office Automation build a partnership based on trust and shared goals.
For businesses facing talent shortages or looking for new ways to scale, Chris’s experience offers a simple takeaway: the right offshore partner can open doors to growth that may not have seemed possible before.
Build your team confidently
Pacific Office Automation’s success with TGT Global is now one of the offshore success stories that inspire other businesses to explore new paths to growth.
If you’re struggling to find skilled talent, looking to scale operations, or exploring offshoring for the first time, TGT Global can help you build a team that aligns with your goals, culture, and long-term vision.
