Medical admin support
We place dedicated, HIPAA trained admin staff into medical practices, at around 50% less than hiring locally.
HIPAA trained Medical Admin Support
Trained before day one
~50%
less than an equivalent local hire, fully loaded.
The Problem
Hiring locally in Long Island is expensive and slow. There is another way to get the cover you need.
Your best people are tied up on calls instead of looking after patients.
Reminders slip through, so appointments go to waste.
Insurance verifications and prior auths pile on someone’s desk.
Every front-desk change means advertising, interviewing, training — and hoping they stay.
Your offshore team
They work inside your systems, to your process, as part of your team.
Confirming appointments and chasing reminders to cut no-shows
Answering and making patient calls
Booking, rescheduling and managing the diary
Insurance and eligibility verification
Prior authorisations
Billing support and records admin
Referral coordination
General practice administration and data entry
"It's honestly been a transformative experience partnering with TGT. We initially offshored for the cost savings, but today, some of our best team members are in Manila. They consistently do exceptional work."
Alex Christensen
Chief Technology Officer of SCI Australia
Why practices choose tgt
We are global, yet local. Our consultant, Matt is based right here on Long Island. If you'd rather talk options through face to face, he can come to your office.
Every person we place has a medical background and completes the TGT HIPAA training program before they start. You are not training someone on compliance from scratch.
TGT is ISO 27001 accredited. Your assistant(s) work(s) from our managed offices on secured, locked-down infrastructure - not a personal laptop on bad home wifi and no aircon.
A fully loaded assistant works out roughly 50% less than an equivalent local hire, salary and overheads included.
Filipinos love working night shifts to dovetail with the US working day - it’s cooler and there’s less traffic. With like-minded people around them in our modern offices and a genuine focus on culture, the environment is perfect for an offshore worker.
The HIPAA Message
Bringing admin help into a medical practice usually means training someone on HIPAA from the ground up, on top of everything else. We have already done that part.
Every assistant we place already understands healthcare admin before they arrive.
They complete TGT Global’s HIPAA training program before day one.
You train them on your systems and workflows – they arrive already grounded in how patient information must be handled.
how it works
A short call to understand your workload, your software and what a great fit looks like for you. If it helps, we can visit in person.
We source vetted candidates with a medical background, run background checks and medicals. You interview the shortlist and choose who to hire, and we put them through HIPAA training.
Fully onboarded on your systems and supported day to day by a dedicated TGT operations manager, working as an extension of your front desk.
Security & Compliance
Independently certified information-security standards, backed by 30+ years in IT.
Staff work from our managed premises on secured, redundant infrastructure with corporate internet and backup power, not home setups.
Biometric building access, CCTV and secure internet as standard.
Every staff member signs an NDA and privacy agreement as part of their employment contract, so what they access stays confidential, even from TGT management.
Your assistant works inside your practice's own systems, under your direction. You keep control of patient information exactly as you would with any member of your team.
"TGT really gives you the support that you need. They take care of all the rules and regulations so you can focus on getting the right staff for your team."
Shannon Buchan
People & Culture and Support Hub Manager
Low Risk to Try
Every assistant we place already understands healthcare admin before they arrive.
A six-month probation and a dedicated operations manager keep performance on track.
A dedicated resource who works only for your practice, never a shared pool.
Meet Matt
Matt Howley leads our team locally. Not a call-center queue, not an overseas account manager multiple time zones away. He will walk you through the numbers, answer the awkward compliance questions honestly, and if it is useful, sit down with you in your own office.
Throughout his career, Matt has asked one question: how do you help people and organisations perform at their best? As a sports scientist, he led performance programs at Notre Dame and Real Salt Lake, turning data into results for elite athletes. That same principle – the right systems, the right people, fewer barriers – now shapes his work in healthcare.
Matt works with medical practices to build offshore teams that free clinicians to focus on patient care – handling admin, scheduling, billing, and patient communication. Done well, this isn’t just cost-saving: it builds capacity and consistency, easing the load on local staff and cutting bottlenecks.
The result: practices that scale without ballooning overhead, and patients who get faster, smoother service.
15 minutes. No pressure, no obligation.
Book a 15-minute intro with Matt. No pressure and no obligation, just a straight conversation about whether this could take some weight off your front desk.
15 min
faq
Yes, when it is done properly. Your assistant works inside your own systems under your direction, has completed HIPAA training, and signs strict confidentiality agreements. TGT is ISO 27001 accredited. Your own counsel confirms the arrangement for your practice.
Every person we place has a medical background and is trained on complying with HIPAA guidelines before they start. You then train them on your specific systems and workflows, the same as any new hire.
From TGT Global’s managed offices in the Philippines or Sri Lanka, on secured, backed-up infrastructure with biometric access and CCTV. Not a home laptop.
They work inside your practice management system and tools and would join your calls and meetings as part of your team.
A fully loaded assistant is roughly 50% less than an equivalent local hire. We can walk you through the exact figures.
If someone is not the right fit, we start the replacement process at no extra cost, supported throughout by your operations manager.
Typically within 6 to 8 weeks of a signed contract.
